We have a new online shop. What's new and how to bring your account back to life.
The soaps are still the same — hand-cut and cured for several weeks. What's new is everything around them. Over the years we outgrew our old website, so we rebuilt the online shop from scratch: faster, clearer and with things we'd been missing for a long time. Your account and order history have moved with us — all you need to do is reset your password once. The instructions are below — it takes a minute.
Your account: just reset your password once.
Accounts and order history have been transferred. Passwords haven't — and that's not carelessness. Passwords are stored in a form nobody can read, not even us. That's exactly how it should be. It simply means the new online shop doesn't know your password and needs a new one from you.
The whole thing takes a minute — start on the My account page:
Three steps and you're in.
What more the new online shop can do.
| Payments | As well as cash on delivery and bank transfer, you can also pay by card, Apple Pay and Google Pay. And with a bank transfer you get a QR code — scan it in your banking app and there's nothing to type in. |
|---|---|
| Your order | Until we start packing your order, you can change the address, delivery, payment and items in your account. You can track your parcel online even without logging in — all you need is your email and order number. |
| Watchdog | Your favourite soap sold out? Leave us your email and we'll let you know when it's back — or when the price drops. |
| Reviews | Only customers whose order we have actually delivered can leave a review. Leave a review and you get a discount on your next purchase. |
| Delivery times | You can see when we'll dispatch your parcel and roughly when it will arrive while you're still placing your order. |
| Czech and koruna | Czech customers can shop in their own language and pay in Czech koruna — no converting needed. |
Everything has changed except what matters. The soap still cures the way it should.
Frequently asked questions about the move.
The three things you ask about most often.
I haven't received the password reset email.
First, check your spam folder. Then make sure you entered the same email address you used to shop on the old website — the new online shop won't recognise any other. If that doesn't help either, write to us at [email protected] and we'll sort it out together.
Can I find my older orders?
Yes. They were transferred together with your account — once you log in, you'll find them in your order history.
What about wholesale prices?
They work just as before. Wholesale partners see their prices once they log in.
Reset your password and start shopping.
Your account is waiting for you — older orders included. It takes a minute.
Go to my account
If something's not quite right.
We have moved thousands of products, accounts and orders. We checked as much as we could — but as with any move, there's always a box that only gets opened once you're in. If you come across anything that isn't as it should be — an old link, a missing photo, a password that won't reset — write to us at [email protected]. We'll fix it.
Thank you for lathering up with us in our new home too. To lather is human.
To lather is human. So is subscribing.
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