Shipping & payment

Delivery methods

We ship via courier or to pickup points. The checkout only shows methods available for your delivery country:

• Packeta — pickup points and Z-BOXes, or courier to your address,
• DPD — courier to your address or a Pickup point,
• Personal pickup — at our premises at Montážna 22B, 971 01 Prievidza, Slovakia (free of charge, for delivery within Slovakia).

Orders are usually dispatched within 2 business days (for prepayment, from the moment the payment is credited). Indicative delivery times after dispatch: courier 1–2 business days, pickup points 2–3 business days. We e-mail you the dispatch confirmation with tracking.

Personal pickup

Select personal pickup directly in the e-shop checkout and collect your order at our premises: MuSK, Montážna 22B, 971 01 Prievidza, Slovakia. We will e-mail you when the order is ready for pickup; you can also arrange the time by e-mail at [email protected] or by phone at +421 948 312 415 / +421 903 502 897. You can pay in cash or by card on the spot, or in advance by card online or bank transfer.

Shipping cost

Shipping depends on the delivery country, chosen method and parcel weight — the exact amount is shown at checkout before you place the order. For delivery to Slovakia and Czechia, shipping is free above a certain order value; the current threshold is shown directly in the shop and cart.

Payment methods

• Card, Apple Pay, Google Pay — online via the GP webpay payment gateway (Global Payments), where available at checkout; card details are entered directly with the gateway and never reach us,
• Bank transfer — payment details and a QR code are e-mailed once your order is prepared (so you know everything is in stock); goods are dispatched after the payment is credited,
• Cash on delivery — pay in cash or by card on receipt; available for delivery within Slovakia and Czechia, the COD fee is shown at checkout,
• Cash / card on the spot — for personal pickup at our premises.

All prices include VAT. Invoices are sent by e-mail. Details incl. withdrawal and complaints are governed by the terms & conditions and the Returns & claims page.